1Free first
Every account has a 7-day Studio trial on its first computer. Try the studio before paying: no card is needed.
2Who refunds the money
Payments are taken by Freemius, the merchant of record. It also returns the money, by the method you paid with. How long it takes to arrive depends on your bank, usually up to ten business days.
3Cancelling renewal
Studio's renewal can be cancelled at any time with the "Cancel auto-renewal" button in your account. There are no new charges, and access stays until the end of the paid period. Founders · Year does not renew, so there is nothing to cancel.
4When we refund
- Studio monthly subscription — the first payment, in full within 7 days of it;
- Studio yearly subscription — the first payment, in full within 14 days of it;
- Founders (lifetime and "Year") — in full within 14 days of payment; no refund after 14 days;
- subscription renewals are not refunded: cancel renewal in advance and the next charge will not happen.
5The right to a refund is shown in advance
If a purchase can be refunded, your account shows the amount and the deadline before you click "Refund". The server calculates the amount by these rules.
6Limits
A refund is given no more than once per person: per account, Telegram ID and confirmed email. After a refund, access under that purchase ends at once.
7If the service did not work through our fault
If you could not use the studio because of a failure on our side, we will extend your access for that time or refund the money in proportion.
8Double or mistaken charge
If money was charged twice or by mistake, we will refund the extra amount in full.
9How to request a refund
- In your account: the "Refund" button next to the purchase, while the refund period lasts. The service owner checks the request, and Freemius returns the money.
- Or write to support at the e-mail in the seller's details at the bottom of the page. Give the account's email or Telegram, the date and the amount of the payment.
- The money goes back by the method you paid with.
10Your rights under the law
These terms do not limit the rights that your country's consumer protection law gives you.